FAQ
From WebLogAnalyzer.biz
Payment and Purchase of the Program
How long does it take to get a registration key after payment?
Instantly, as a rule. Within a day from the moment of payment, in working hours.
What will I get after payment?
After payment you will get a text registration key, which lifts all restrictions of the Demo-Version.
I have paid for the key, but there is no key?
Contact the Support Team http://www.webloganalyzer.biz/support/, perhaps the letter with your key has not been delivered because of the spam filters.
What is the validity period of the license for your program?
Registered buyers get free updates within a year from the moment of purchase. This means that within a year you will be able to load and install the latest versions of the program from our site. And, the keys you received from us after purchase will work with these versions of the program. If you purchased the program more than a year ago, you don’t have access to free updates. However, you can purchase an update to the latest version with a discount, and this purchase will let you use free updates during the next year. If you don’t want to purchase the update, you can use the program within an unlimited period; its validity period will not end, but you will not be able to use the latest versions.
I’m ready to buy the program, but I need to use it on two PCs, at home and in office.
You should purchase a license for each PC.
Do you offer any discounts for purchasing additional licences?
There is a discount for each additional license. The discount appears in your account right after the purchasing of the first license.
I have purchased the program, opened the catalogue base, but there is nothing?
The Allsubmitter kit does not include catalogue bases, they are purchased additionally here:
What are restrictions of the Demo-Version?
- No automatic submission.
- 20 symbols in field descriptions, in semi-automatic submission.
- Almost in every tool, there is a limitation for size of received and analyzed data.
Activation
To activate the program, you must buy a license for the given PC.
- The program can work only on one PC.
- I have reinstalled the operation system/change a PC, the program has passed to demo-mode and doesn’t want to accept the key, what should I do?
There is an activation counter. This counter is set to zero automatically every 30 days, for a case of computer change. So, you will be able to use the sent key in future, even after change of PC or OS.
Validity period of your license has terminated, you cannot activate the given version of the program with this key. You must prolong the license.
If you purchased the program more than a year ago, you don’t have access to free updates. However, you can purchase an update to the latest version with a discount, and this purchase will let you use free updates during the next year. If you don’t want to purchase the update, you can use the program within an unlimited period; its validity period will not end, but you will not be able to use the latest versions.
Can I sell or lease my license?
You do not have the right to distribute, copy, imitate, multiply, lease, sell, change, decompile, dismantle or somehow change program construction, give the program or any short variant of it, except from cases stipulated by the present agreement. Any unauthorized use like this will lead to immediate and automatic termination of the present license.
I cannot activate the program, a message appears: “No connection with your site, check your Internet connection and your proxy settings”?
A firewall, antivirus or a proxy, if used on your PC, blocks connection of the program with the server.
Support
Whom should I contact if I have questions?
Our support is made only through the ticket system. http://www.webloganalyzer.biz/support/
You can get answers to most of your questions on an unofficial forum: http://www.webloganalyzer.biz/forum/ (but support is only through the ticket system).
I write to you by email, but I don’t receive your replies?
Support is through the ticket system only.
I have written through the ticket system.
But you have not replied to me. I have replied with a letter noreply@webloganalyzer.biz, no reply from you?
See above!
I have lost the key to the program and account data, where can it be found?
Data reminder http://webloganalyzer.biz/reg.php?findpw=1&leng=1. If no letter comes, write through the ticket system http://webloganalyzer.biz/support/
I have lost the key, remembered account data, but there is no key in the letter, where can I find it?
You registered with another email.
I have installed the program and created a project, but during submission, the fields are filled in but not fully, there are three dots after the word!
This is a restriction of the Demo Version, activate the program!
Can I install Allsubmitter on a USB flash drive or a portable hard disk and work with the program at home and in office?
No.
How can I take the program to another PC?
Remove the program from the old PC completely, install it on a necessary PC and activate with your key.
How to get to a new version correctly in order not to lose data on the current projects and the catalogue bases?
Just download the latest version from the site and install it over the old one. But it is recommended to make a backup copy before installation so that you can restore it in case of unforeseen errors.
A new version of the program cannot be installed, the program does not react?
Delete the tmp folder of the Allsubmitter program, that can be found in: \Documents and Settings\All Users\Application Data\Webloganalyzer\Allsubmitter\tmp
Project
I have several projects, but one of the same project opens for submission, why?
Unselect checkbox “Do not show the project manager anymore” in the Project Manager.
I cannot adjust the catalogue for automatic placement of back links.
I do according to the instruction: loaded the catalog folder on the host, set the rights of the catalogue and the file for recording, created a table in MySQL, wrote data of the database and login/password in the links.php file, wrote a full path to the file and login/password in the Project Manager. However, I get a blank page in the result. Tell me please where did I make a mistake?
During semi-automatic submission, you should press button 'Allsubmitter-catalogue', in order for the program to connect the script, add a back link code.
Working in automatic mode, checkbox “Use AllSubmitter-Catalogue during submission” must be selected in the project settings.
I have downloaded your synonym base, but I don't know how to install and use it. Help please!
Open Synonym base – Import from *.assyn
AllSubmitter-catalogue, where is it?
Allsubmitter-catalogue is in program folder /catalog/, description and setting of the script is in the links.php file.
Catalogue Base
Whether the bases of previous versions 5.x fit the latest version, and vice versa?
The bases of previous versions 5.x fit the latest version. The bases of a new version do not fit the previous versions of the program.
I have opened automatic submission, but there is no catalogue for submission, what should I do?
Your base is not adjusted for automatic submission, or you have not selected a category from the catalogue base for submission.
I open my Allsubmitter, a message appears: “No connection with the database”?
Specify a correct path to the base (to file allsubmitter.fdb) in the program settings.
We have collected several catalogues and created a base, but how to determine CY and PR for each catalogue in this base?
Catalogue base – Determine site parameters.
How to import the catalogue base from an .xls file?
Open this file through Exel, copy a column from catalogues URL to a text file and import to the program, import from .txt.
What settings should there be upon establishing connection with the database and how to enter them over again in order they don't distune?
The path to the database should be: C:\Documents and Settings\All Users\Documents\AllSubmitter\db\allsubmitter.fdb or where it is installed.
How to export catalogues with categories when importing from .asd4?
When importing a base, select checkbox “Import to the base using categories”.
How to make a backup copy of a base?
Menu-Settings-Parameters-Backup copy”
Submission
I have collected a catalogue base, how to adjust it for auto-submission?
The catalogues should be passed in semi-automatic mode with all settings:
- The “Submission success” field must be filled in.
- If in a catalogue there is a captcha (picture), where a picture code must be entered, "captcha" should be chosen from a dropdown list, select the picture itself and press the “Captcha” button in the program menu.
- The program will remember all the fields (if the program has remembered everything correctly, it won’t give out messages about remembering upon pressing the “Successfully” button).
- If the program has not selected checkbox “Automatic submission” in Edit URL, then you should do it by yourself.
Automatic submission does not work, it throws to your site upon attempt of opening?
Activate your program with your key.
The program makes double request of a category in automatic mode! It makes the first choice automatically, and I have to make the second choice manually, where can be the problem?
This category has already been chosen. Specify a larger number of categories in the project, by which you want to submit your site.
